We value your time as much as our own. Here's how cancellations, deposits, and no-shows work.
We kindly ask for at least 24 hours' notice to cancel or reschedule your appointment. This allows us to offer the slot to another client.
If your service has a refundable deposit, you will receive a full refund of the deposit when you cancel at least 24 hours in advance. Late cancellations may forfeit the deposit.
Some services have non-refundable deposits, as shown during booking. These deposits are retained on late cancellations or no-shows.
A no-show is an appointment where the client does not arrive and does not cancel in advance. No-shows may be charged the no-show fee configured for that service, and the appointment will be marked as no-show.
If you arrive more than 15 minutes late, we may need to shorten your service or reschedule. Late arrivals are treated as cancellations for deposit purposes where applicable.
You can cancel from your customer dashboard, or by calling us at +1 (336) 774-3094 during business hours.